Shipping & Returns

 

Shipping

I provide global shipping for all artwork and merch to almost every country in the world. Should your address not be accepted at checkout, please contact me and I will try to find a solution.

Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 2 to 5 days to North America and 5 to 14 days for Australia/New Zealand and Europe. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via USPS, UPS or Fedex. 

 

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact me within 48 hours with pictures of the damage. If it is Merch that is damaged, a new one will be sent out immediately and if it is an original that is damaged, a refund will be issued. I don't accept refunds under any other circumstances as I am a small business so please double check your address at checkout. 

 

Got another question?

Please contact me on vivienillustrations@gmail.com with any other questions.